FREQUENTLY ASKED QUESTIONS
One of our call centre agents will be pleased to help you with your request. You may contact them by email via the form above or by phone at 1-866- 999-8111.
How long is the show?
Both our shows Cavalia and Odysseo typically lasts 2 hours and 30 minutes, including a 20 to 30-minute intermission. There is always some variation in the length of the shows due to the extensive amount of liberty work in the shows (where the horses are completely free).
As soon as one of our White Big Tops arrives in your town, directions can be found on our website. Select a city, then click on ‘’Driving directions,’’ where detailed information is provided.
On site parking is available for a fee, opening 90 minutes before the show begins. It is on a first come, first served basis. Parking fees vary from location to location. We work to secure the best possible rate, taking into account fees at similar venues within a 20-mile radius.
Accessibility - parking & seating
We have handicap accessible seating in the front row. This area includes seats in different categories. Please note that seats in this section must be purchased over the phone. Please contact one of our agents at the Call Center for more details. Handicap accessible parking is also available on site right next to the White Big Top. When you arrive, go to the parking lot entrance near the Box Office and tell the parking attendants you require handicap accessible parking.
We invite you to visit our website regularly for updates on future destinations and to subscribe to our Cavalia Newsletter in order to be advised before everyone else if and when Cavalia or Odysseo will be visiting your city.
Pictures and Videos
Please note that photography and video recording is not allowed during the show. The use of flashes is dangerous for the horses and acrobats. If you have purchased RENDEZ-VOUS VIP tickets, you may take pictures without flash in the stables.
Each child is different and it generally depends on the individual child’s level of attention and ability to sit still for an extended period of time. Some young children will be fascinated by the show. Others may find it too long for their attention span. You will know best how comfortable he/she would be at a show of this length. Please keep in mind that the show is typically full so the child cannot walk around once the performance has started.
Food available at the show
For General admission ticket holders, we offer a variety of snacks – hot dogs, popcorn, ice cream, pretzels, candies and the like, as well as a selection of beverages, both alcoholic and non-alcoholic. Full meal buffet dining is included in our Rendez-Vous VIP Packages.
Cavalia and Odysseo offer their customers a variety of products available both under the White Big Top, and on the online boutique. Clothing, accessories, books, DVDs, and CDs are among the offered items. Patrons can also admire and purchase paintings from international artists displayed on our on-site and online Art Gallery.
What to wear to the show?
We suggest you dress comfortably due to the overall duration of the show (two hours and thirty minutes). Women are advised to avoid high heels. It may be necessary to climb stairs to reach your seats, depending on their location.